Privacy Policy

Last Updated: 26th September 2024

Company: CLICKPATH DYNAMICS (“we”, “us”, “our”)

Legal Entity: CLICKPATH DYNAMICS FZ-LLC

Registered Address: Compass Building,

Al Shohada Road,

AL Hamra Industrial Zone-FZ,

Ras Al Khaimah, United Arab Emirates

Contact: [email protected]

+971 55 532 4089

We respect your privacy and are committed to protecting personal data. This Policy explains what we collect, how we use it, who we share it with, and your choices.

1) Who we are & scope

This Policy applies to our website, forms, chat/WhatsApp/SMS/email interactions, demo bookings, client portals, and professional services (the “Services”). We often act as:

Data Controller for visitors, prospects, and our own Subscribers.

Data Processor/Service Provider for our clients’ customer data processed inside platforms (e.g., GoHighLevel).

If you are a client, your contract and any Data Processing Addendum (DPA) govern controller/processor roles.

2) Data we collect

Information you provide

Contact & identity: name, email, phone/WhatsApp, job title, company.

Business details: industry, goals, budgets, preferences.

Content: messages, call recordings/voicemails, support tickets, form submissions.

Billing: company details, VAT/TRN, payment references (card data handled by our payment processor; we do not store full card numbers).

Information we collect automatically

Device & usage: IP, browser, device type, pages viewed, referring URLs, timestamps.

Cookies & similar tech: analytics, preference, session, and marketing cookies.

Information from third parties

Platforms we integrate (with your authorization): GoHighLevel, calendar tools, ad platforms, WhatsApp/SMS/email providers, payment processors, and data enrichment tools (where permitted).

We do not intentionally collect special categories (health, religion, etc.) or data from children under 13/16 (jurisdiction dependent).

3) Why we use your data (purposes)

Provide and improve the Services (setup, CRM, funnels, automations, support).

Communicate: demos, onboarding, updates, transactional messages.

Marketing with consent or legitimate interest: newsletters, promotions, event invites.

Analytics & attribution: measure performance, diagnose issues, optimize funnels.

Security & fraud prevention.

Legal and compliance obligations (tax, accounting, regulator requests).

Legal bases (where applicable): consent, contract performance, legitimate interests, legal obligation. For UAE PDPL compliance, we process per your instructions and applicable lawful bases.

4) Cookies & tracking

We use cookies and similar tech for essential functionality, analytics (e.g., first-party analytics, Google Analytics alternatives), and marketing/retargeting. You can manage preferences via our Cookie Banner/Manager and your browser settings. Blocking certain cookies may affect site functionality.

5) Messaging (Email, SMS, WhatsApp, Voice AI)

If you opt in, we may send service updates, reminders, and marketing via email/SMS/WhatsApp or route inbound calls/messages to your team. Carrier or platform fees/filters may apply. You can opt out anytime:

Email: unsubscribe link

SMS/WhatsApp: reply STOP (or as instructed)

All marketing: email [email protected]

We follow platform policies (e.g., WhatsApp Business, email anti-spam laws) and respect your channel preferences.

6) Disclosures & processors

We share data with trusted vendors who help us operate the Services, under contracts that restrict their use of data:

CRM & automation: GoHighLevel (and connected apps you authorize)

Messaging: email/SMS/WhatsApp providers and telephony carriers

Payments: payment gateways/processors (e.g., Stripe)

Hosting & storage: cloud infrastructure and backup providers

Analytics & attribution: analytics tools, A/B testing, call tracking

Professional services: auditors, accountants, legal counsel, where necessary

We may disclose information to authorities where required by law or to protect rights, safety, or security, and in connection with a merger, acquisition, or corporate reorganization.

We do not sell personal data.

7) International transfers

We are based in the UAE and may transfer data to providers in other countries. Where required, we use appropriate safeguards (e.g., contractual clauses) and ensure vendors maintain adequate protections.

8) Data retention

We keep personal data only as long as needed for the purposes above:

Prospect/marketing records: up to 24 months from last interaction (or until you opt out).

Client/project records: contract term + 24 months (unless law requires longer).

Call recordings/logs: 3–12 months (configurable).

Invoices/financial records: 7 years (or local legal requirement).

We’ll delete or anonymize data when retention ends, unless legal obligations require longer storage.

9) Your rights & choices

Depending on your jurisdiction, you may have rights to:

Access and obtain a copy of your data

Correct or update inaccurate data

Delete your data (erasure)

Restrict or object to processing (including marketing)

Withdraw consent at any time (where processing is based on consent)

Data portability (structured, commonly used format)

To exercise rights, email [email protected]

We may need to verify your identity. If we process your data on behalf of a client, we’ll direct your request to that client (the Controller).

Marketing choices: You can unsubscribe from emails and opt out of SMS/WhatsApp marketing at any time as described in Section 5.

10) Security

We use administrative, technical, and organizational safeguards appropriate to the risk, including account access controls, encryption in transit, least-privilege practices, monitoring, and staff confidentiality commitments. No method is 100% secure; please notify us promptly of any suspected breach.

11) Third-party links

Our website may link to third-party sites or services. Their privacy practices are governed by their own policies.

12) Children’s privacy

Our Services are not intended for children under the age applicable in your jurisdiction (13/16). We do not knowingly collect data from children. If you believe a child provided data, contact us to remove it.

13) Changes to this Policy

We may update this Policy periodically. The “Last Updated” date reflects the latest version. Material changes will be posted on our website. Continued use of the Services after changes means you accept the updated Policy.

14) Contact us

Questions, requests, or complaints about privacy?

Email: [email protected]

Address: Compass Building,

Al Shohada Road,

AL Hamra Industrial Zone-FZ,

Ras Al Khaimah, United Arab Emirates

If you believe your rights are infringed, you may also contact your local data protection authority.

UAE PDPL (Federal Decree-Law No. 45 of 2021)

We act as Controller for our marketing and as Processor for client-submitted personal data, applying PDPL principles of lawfulness, transparency, purpose limitation, data minimization, accuracy, storage limitation, and security.